Schedule: Monday – Friday, 7:30AM – 5:00 PM
Candidate may be required to stay late when necessary to complete next-day paperwork for crews.
Position Overview:
We are seeking a reliable, motivated, and professional Coordinator to support daily business operations. The ideal candidate will be skilled at multitasking, communicating effectively, and providing exceptional customer service while maintaining smooth office workflow.
Key Responsibilities:
Operational Support
- Complete daily paperwork & support business operations
- Prepare bids and assist with job sales
- Process State & County Permits for Oversize loads and Construction Crews
- Audit paperwork, process rewrites and notify dealers of shortages and/or factory service items
- Check in parts inventory and maintain accurate records
- Coordinate/verify schedules with crews, customers and contractors
- Update calendar as schedule changes occur
- Assist departments with processing background checks and employment hiring packets
- Distribute and collect employee timecards weekly
Customer Service & Communication
- Greet and assist customers in a professional manner
- Respond to inquiries via phone and email
- Provide customer support and resolve customer service issues
- Dispatch crews and communicate schedule updates
- Screen and forward calls for multiple companies, may be required to assist or process paperwork for other companies
Administrative & Office Support
- Maintain filing systems and organize documentation
- Prepare PowerPoint presentations for meetings
- Conduct project-related research
- Perform general office cleaning (dust, vacuum, clean restroom & take trash out)
- Shred documents and organize office supply cabinets as needed
- Run errands, stock supply and break room
When Management is Out of Town
- Morning briefing with crews
- Update crew schedule daily
- Check mailbox
Qualifications
- Reliable transportation
- Strong customer service and communication skills
- Proficiency in Microsoft Office Products
- Strong computer and math skills
- Ability to multitask and manage competing priorities
- Professional etiquette and strong attention to detail
- Dependable and punctual
- Flexible schedule and willingness to stay late when required
To apply, send completed application and resume to info@rc-transport.com.
Application - Customer Service Coordinator