Schedule: Monday – Friday, 7:30AM – 5:00 PM
Representative may be required to stay late when necessary to complete next-day paperwork for crews.
Compensation: Hourly
Position Overview:
We are seeking a highly organized and dependable Operations Supervisor to oversee daily office and operational functions. This role serves as a central point of contact for customers, crews and contractors while maintaining scheduling, billing, reporting and administrative processes. The ideal candidate is self-directed, detail-orientated and capable of managing multiple priorities independently.
Key Responsibilities:
Operational Support
- Prepare bids and sale jobs
- Process State & County Permits for Oversize loads and Construction Crews
- Audit paperwork, process rewrites and notify dealers of shortages and/or factory service items
- Coordinate/verify schedules with crews, customers and contractors
- Update calendar as schedule changes occur
- Process billing and invoicing
- Complete bank reconciliation
- Complete monthly, quarterly and annual reporting
- Assist departments with processing background checks and employment hiring packets
- Distribute and collect employee timecards weekly
- Check in parts inventory, maintain accurate records, & order parts/supplies as necessary
Customer Service & Communication
- Greet and assist customers in a professional manner
- Respond to inquiries via phone and email
- Provide customer support and resolve customer service issues
- Dispatch crews and communicate schedule updates
- Screen and forward calls for multiple companies, may be required to assist or process paperwork for other companies
Administrative & Office Support
- Maintain filing systems and organize documentation
- Prepare PowerPoint presentations for meetings
- Conduct project-related research
- Perform general office cleaning (dust, vacuum, clean restroom & take trash out)▪ Shred documents and organize office supply cabinets as needed
- Run errands, stock supply and break room
When Management is Out of Town
- Morning briefing with crews
- Update crew schedule daily
- Check mailbox
Qualifications
- Knowledge of billing, invoicing, and bookkeeping processes
- Strong customer service and communication skills
- Proficiency in Microsoft Office Products
- Strong computer, organization and math skills
- Ability to multitask and manage competing priorities effectively
- Professional demeanor and strong attention to detail
- Ability to perform well in high pressure situations
- Dependable, punctual and highly organized
- Flexible schedule and willingness to stay late when required
- Reliable transportation